We have a Happiness Guarantee policy and promise the following will be a part of your Naturally London experience.
Returns & Refunds on naturallylondon.com: Did one of our products leave you unhappy? If so, please at firstname.lastname@example.org, so we can work to resolve the issue. Refunds and returns are allowed up to 14 days after receipt of your products. Refunds will be issued in the same manner they were received and merchandise credit will be issued in certain instances.
Shipping charges are non-refundable in all cases, unless there is an error on our part. If the case a product is being shipped back to Naturally London, if there is an issue with the product, Naturally London will provide a return shipping label. If customer changes mind about purchase, the customer will be responsible for paying return shipping.